Insurance

Prime Counseling is an out-of-network provider and currently does not accept any insurance. If you’re unsure if you have out-of-network benefits, contact your insurance company and ask about whether or not they offer reimbursement for behavioral health, at what percentage, and whether you need to hit a deductible first. Please consult with your insurance company to determine coverage options. We have a page to help this conversation as well (it can be confusing)!

Many of our clients are able to file and receive a reimbursement from anywhere between 30-80% of the session cost. If requested, a superbill will be provided for reimbursement purposes. 

Payment

Cash, Venmo, CashApp, check, HSA accounts, and all major credit cards are accepted as forms of payment. 

Illness/Inclement Weather

In the case of illness, inclement weather, or other situation that prevents you from attending sessions in person, sessions will be moved to a HIPAA compliant online platform. This allows you to continue your therapeutic work without having to leave home. This is also available for clients who prefer online counseling. These options will not avoid the cancelation policy unless approved by your therapist.

Cancellation Policy

If you are unable to attend a session, please make sure to contact your therapist via email, text, or phone call at least 48 hours beforehand.  There will be a charge for the full rate of the session if cancellation happens within 48 hours of your session. A credit card will need to be kept on file to support late cancelation fees. 

Good Faith Estimate

Under Section 2799B-6 of the Public Health Service Act, health care providers are required to inform individuals who are not enrolled in a plan or coverage or a Federal health care program, or not seeking to file a claim with their plan or coverage both orally and in writing of their ability, upon request or at the time of scheduling health care items and services, to receive a “Good Faith Estimate” of expected charges.

You have the right to receive a “Good Faith Estimate” explaining how much your medical care will cost.

Under the law, health care providers need to give clients who don’t have insurance or who are choosing not to use insurance an estimate of the bill for medical items and services.

• You have the right to receive a Good Faith Estimate for the total expected cost of any non-emergency items or services. This includes related costs like medical tests, prescription drugs, equipment, and hospital fees.

• Make sure your health care provider gives you a Good Faith Estimate in writing at least 1 business day before your medical service or item. You can also ask your health care provider, and any other provider you choose, for a Good Faith Estimate before you schedule an item or service.

• If you receive a bill that is at least $400 more than your Good Faith Estimate, you can dispute the bill.

• Make sure to save a copy or picture of your Good Faith Estimate. For questions or more information about your right to a Good Faith Estimate, visit www.cms.gov/nosurprises